Consumer's Product Warranty Repair/Replacement Request Form

For Non-Warming Products, please email us at custserv@perfectfitindustries.com

Thank you for contacting Perfect Fit Industries Safe and Warm Consumer Department for product warranty repair/replacement assistance.

Be sure to check our Troubleshooting & FAQ page for answers to common problems. If you do not find an answer, please use the form below to contact us. If you have already submitted a Request Form and still need further assistance, please email us at custserv@perfectfitindustries.com or call us at 1-800-299-1378.



Consumer Information

















Yes   No



Product Information






See back of controller

See upper-left of care label



Above barcode on power supply

Description of Problem



Trouble Shooting
Yes   No
Yes   No
Yes   No
Yes   No
Yes   No



Dual Control Trouble Shooting
Yes   No

Yes   No

Submit this Form